SYNC 3 Ford F150
Using Voice Recognition
Entertainment
Climate
Phone
Navigation
Apps
Settings
SYNC™ 3 Troubleshooting
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
About SYNC
The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands and a touchscreen. The system provides easy interaction with audio, phone, navigation, mobile apps and settings.
Note: You can switch the system on and use it for up to an hour without switching the ignition on.
Note: You can use the system after you switch the ignition off for up to 10 minutes or until you open a door.
Note: For your safety, some features are speed-dependent. Their use is limited to when your vehicle speed is less than 3 mph (5 km/h).
Using the Touchscreen
- Status bar.
- Home screen.
- Clock. See Settings (page 535).
- Outside air temperature.
- Feature bar.
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system off.
Cell phone network signal strength.
Vehicle data sharing on. Vehicle location sharing on.
Vehicle data and vehicle location sharing on.
Wireless charger active.
Feature Bar
Select to use the radio, a USB, a media player or a Bluetooth device. See Entertainment
Select to adjust climate settings See Climate (page 523).
Select to make calls and access the phonebook on your cell phone. See Phone (page 525).
Select to use the navigation system. See Navigation (page 527).
Select to search for and use compatible apps on your iOS or Android device. See Apps (page
532).
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Select to adjust system settings.
See Settings (page 535).
Cleaning the Touchscreen
See Cleaning the Interior (page 385).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the local Ford website.
2. Download the update.
Note: The website notifies you if an update is available.
3. Insert a USB drive into your computer.
Note:The USB drive needs to be empty and meet the minimum requirements detailed on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an installation is in progress.
1. Disconnect all other USB devices from the USB ports.
2. Connect the USB drive with the update to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi Network Connection
Connecting to a Wi-Fi Network
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Select the settings option on the feature bar.
1. Select Automatic Updates.
2. Select System Wi-Fi.
3. Switch System Wi-Fi on.
4. Select Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to connect to a secure network.
Switching Automatic System Updates On
Select the settings option on the feature bar.
- Select Automatic Updates.
- Switch Automatic System Updates on.
The system is now set to check for and receive system updates when it is connected to a Wi-Fi network.
Note: You can use the system when a download is in progress.
Note: If the system is disconnected from the Wi-Fi network when a download is in progress, the download continues the next time the system is connected to a Wi-Fi network.
Additional Information and Assistance
For additional information and assistance, we recommend that you contact an authorized dealer or refer to the local Ford website.
USING VOICE RECOGNITION
The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands. This allows you to keep your hands on the steering wheel and focus on what is in front of you.
Press the voice control button on the steering wheel and wait for the voice prompt.
Note: Press the voice control button again to interrupt a voice prompt and begin speaking.
Note: Turn the volume control when a voice prompt plays to adjust the volume.
Note: Press and hold the voice control button on the steering wheel to use Siri on your iOS device.
The following voice commands are designed to help you from any screen:
- List of Commands
- Help
The following tables list some of the more frequently used voice commands. For a complete list of voice commands, refer to our website.
General
| Voice Command | Description |
| List of Commands | Get a list of voice commands for a specific feature.1 |
| Cancel | Cancel an active voice session. |
| Help | Get a list of voice commands for a specific feature.1 |
| Go back | Return to the previous screen. |
| Main Menu | Go to the main menu. |
| Voice Command | Description |
| Next Page | Go to the next page. |
| Previous Page | Go to the previous page. |
1 Add the name of the feature to the command.
Entertainment
Audio Source
| Voice Command | Description |
| Radio | Use the radio. |
| CD Player | Use the CD player. |
| Bluetooth Stereo | Use a Bluetooth device. |
| USB | Use a USB or media player. |
Radio
| Voice Command | Description |
| AM | Listen to AM radio. |
| AM | Tune to a specific AM frequency.1 |
| Sirius Channel | Listen to SiriusXM radio.2 |
| FM | Listen to FM radio. |
| FM | Tune to a specific FM frequency.1 |
1 Add the radio frequency to two decimal places to the command.
2 You can say the Sirius channel name or number such as «Sirius Channel 16» or «Sirius The Pulse».
USB and Media Player
| Voice Command | Description |
| Play Album |
Play your music by category.1 |
| Play Artist | |
| Play Genre | |
| Play Playlist | |
| Play Song | |
| Play Audiobook | |
| Play Podcast | |
| Browse All Albums |
Browse music on a USB device. |
| Browse All Artists | |
| Browse All Audiobooks | |
| Browse All Genres | |
| Browse All Playlists | |
| Browse All Podcasts | |
| Browse All Songs | |
| Browse Album |
Browse your music by category on a USB device.1 |
| Browse Artist | |
| Browse Audiobook | |
| Browse Genre | |
| Browse Playlist | |
| Browse Podcast |
1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast name or track name to the command. Say the name exactly as it appears on your device.
Climate (If Equipped)
You can control the temperature of the vehicle using voice commands.
is a dynamic listing, meaning that for climate voice commands it can be the desired degrees for the temperature setting.
To adjust the temperature, say:
| Voice command | Description |
| Set Temperature | Adjust the temperature between 60–85°F (15.5–29.5°C). |
Phone
| Voice Command | Description |
| Pair Phone | Pair a cell phone or Bluetooth enabled device. |
| Redial | Redial the last number that you dialed. |
| Dial | Dial a number.1 |
| Call | Call a specific contact from your phonebook.2 |
| Call | Call a specific contact from your phonebook at a specific location.3 |
| Listen to Message | Listen to a text message. |
| Listen to Message | Listen to a specific text message from a list of text messages. |
| Reply to Message | Reply to the last text message. |
1 Add the number you want to dial to the command.
2 Add a contact name from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device.
3 Add a contact name and location from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device.
Navigation (If Equipped)
Setting a Destination
| Voice Command | Description |
| Find an Address | Enter a destination address. When prompted, provide the house number, the street and city. |
| Find a Place | Search for a point of interest by name or by category. |
| Find the Next | Search for a nearby point of interest by category.1 |
| Find a POI Category | Search for a point of interest category.1 |
| Drive Home | Set your saved home address as your destination. |
| Drive to Work | Set your saved place of work as your destination. |
| Show Previous Destinations | Display and select from a list of previous destina- tions. |
| Show Favorites | Display and select from a list of favorite destinations. |
1 Add a point of interest category or the name of a major brand or chain to the command.
Route Guidance
| Voice Command | Description |
| Cancel Route | Cancel the current route. |
| Detour | Select an alternate route. |
| Repeat Instruction | Repeat the last guidance prompt. |
| Show Route | Display an overview of the route. |
| Show Traffic | Display a list of traffic events on your route. |
| Show Map | Display the map on the touchscreen. |
| North Up | Display a two-dimensional map with north toward the top of the touchscreen. |
| Heading Up | Display a two-dimensional map with the direction you are traveling toward the top of the touchscreen. |
| Show 3D | Display a three-dimensional map with the direction you are traveling toward the front. |
Apps
General
| Voice Command | Description |
| Mobile Applications | Start an app. The system prompts you for the app name. |
| List Applications | Get a list of apps running on your device. |
| Find Applications | Search and connect to apps running on your device. |
Active App
| Voice Command | Description |
| Help | Get a list of voice commands for a specific app.1 |
| Exit | Close an app.1 |
1 Add an app name to the command.
SiriusXM Traffic and Travel Link (If Equipped)
| Voice command | Description |
| Show Traffic | Displays a list of traffic incidents. |
| Show Weather Map | Displays the current weather map. |
| Show Fuel Prices | Displays a list of fuel prices. |
| Show 5 Day Fore- cast | Displays the 5 day weather forecast. |
Voice Settings
| Voice Command | Description |
| Voice Settings | Go to the voice settings menu. |
| Interaction Mode Novice | Switch long voice prompts on. |
| Interaction Mode Advanced | Switch short voice prompts on. |
| Phone Confirmation On | Switch call confirmation on. The system prompts you to confirm before making a call. |
| Phone Confirmation Off | Switch call confirmation off. The system does not prompt you to confirm before making a call. |
| Voice Command Lists On | Switch the display of voice commands on. |
| Voice Command Lists Off | Switch the display of voice commands off. |
Automatic Blower Motor Speed Reduction
If necessary, the system decreases the blower motor speed when you are using voice commands to reduce the amount of background noise in your vehicle. It returns to normal when you are done.
Switching Automatic Blower Motor Speed Reduction Off
Simultaneously press the A/C and recirculated air buttons.
ENTERTAINMENT
- Audio Select to choose a different audio source.
- Swipe left to view more presets.
You can access these options using the touchscreen or voice commands.
Sources Press this button to select the source of media you want to listen to.
| Menu Item | |
| AM | |
| FM | |
| SIRIUS 1 | |
| CD 1 | |
| USB | The name of the USB that is plugged in displays here. |
| Bluetooth Stereo | |
| Apps | If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. |
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls on the radio bezel to select a station.
To tune a station using the touchscreen, select:
| Menu Item |
| Direct Tune |
A pop up appears, allowing you to type in the frequency of a station. You can only enter a valid station for the source you are currently listening to.
You can press the backspace button to delete the previously entered number.
Once you have entered the station’s call numbers, you can select:
| Menu Item | Action and Descrip- tion |
| Enter | Press to begin playing the station you have entered. |
| Cancel | Press to exit without changing the station. |
Presets
To set a new preset, tune to the station and then press and hold one of the memory preset buttons. The audio mutes briefly while the system saves the station and then returns.
You may be able to add additional preset pages using the settings option on the feature bar.
SiriusXM® Satellite Radio (If Activated)
Note: This feature may not be available in all markets and requires an active subscription.
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SiriusXM satellite radio is a
subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SiriusXM satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is required), the online media player and a list of SiriusXM satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SiriusXM at 1-888-539-7474.
Note: SiriusXM reserves the unrestricted right to change, rearrange, add or delete programming. This includes canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. We are not responsible for any such programming changes.
Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
The following buttons are available for SiriusXM:
| Menu Item | Action and Description | |
| Browse | Touch this button to see a list of available stations. | |
| Direct Tune | A pop-up appears, allowing you to type in the call numbers of a station.
Once you enter the stations call numbers, you can select: |
|
| Enter | The system tunes to the station you select. | |
| Cancel | You exit the pop-up and the current station continues to play. | |
| You can press the backspace button to delete the previous number. | ||
| Menu Item | Action and Description | |
| Replay | Replay audio on the current channel. You can replay approx- imately 45 minutes of audio as long as you remain tuned to the current station. Changing stations erases the previous audio. | |
| Live | When you are in replay mode, you are not able to select a different preset until you return to live audio. Pressing this button returns you to the live broadcast. | |
| ALERT | Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel.
Selecting this button allows you to enable and edit alerts. See |
|
Memory Presets
To set a preset, tune to the station then press and hold one of the memory preset buttons. The audio mutes briefly while the system saves the station and returns once the station is stored.
You may be able to add additional preset pages using the settings option on the feature bar.
SiriusXM Satellite Radio Reception Factors and Troubleshooting
| Potential Reception Issues | |
| Antenna obstructions | For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. |
| Terrain | Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunder- storms can interfere with your reception. |
| Station overload | When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. |
| Satellite radio signal interference | Your display may show ACQUIRING… to indicate the interfer- ence and the audio system may mute. |
| Troubleshooting Tips | ||
| Message | Cause | Action |
| Acquiring Signal | Radio requires more than two seconds to produce audio for the selected channel. | No action required. This message should disappear shortly. |
| Satellite antenna fault SIRIUS system failure | There is an internal module or system failure present. | If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. |
| Invalid Channel | The channel is no longer avail- able. | Tune to another channel or choose another preset. |
| Unsubscribed Channel | Your subscription does not include this channel. | Contact SiriusXM at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. |
| Satellite acquiring signal… | The signal is lost from the Siri- usXM satellite or SiriusXM tower to your vehicle antenna. | The signal is blocked. When you move into an open area, the signal should return. |
| Updating… | Update of channel program- ming in progress. | No action required. The process may take up to three minutes. |
| Questions? Call 1-
888-539-7474 |
Your satellite service is no longer available. | Contact SiriusXM at 1-888- 539-7474 to resolve subscrip- tion issues. |
| None found. Check channel guide. | All the channels in the selected category are either skipped or locked. | Use the channel guide or the Sirius XM Settings tile to turn off the Lock or Skip function on that station. |
| SIRIUS Subscription updated | SiriusXM has updated the channels available for your vehicle. | No action required. |
HD Radio™ Information (If Available)
To activate HD radio, please see the Radio Settings in the Settings Chapter. See Settings (page 535).
Note: HD Radio broadcasts are not available in all markets.
HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free,
crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit:
| Website |
| www.hdradio.com |
When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
The HD logo is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.
Note: There is also an additional feature for stations that have more than 1 HD multicast (For example, HD1 or HD2). The HD logo and Radio text appears as a button. Pressing this button allows you to cycle through all of the HD stations on that specific frequency. For example, if you are on 101.1 and it has HD1, HD2, HD3, pressing the button repeatedly causes the radio to cycle through the HD stations in a cyclic increasing order.
When HD Radio broadcasts are active, you can access the following functions:
| Message | Action and Description |
| Presets | Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. |
Note: As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
| Potential Reception Issues | |
| Reception area | If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. |
| If you are listening to HD1, the system changes back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. | |
| Station blending | When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. |
In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.
| Potential Station Issues | ||
| Issues | Cause | Action |
| Echo, stutter, skip or repeat in audio.
Increase or decrease in audio volume. |
This is poor time alignment by the radio broadcaster. | No action required. This is a broadcast issue. |
| Sound fading or blending in and out. | The radio is shifting between analog and digital audio. | No action required. The recep- tion issue may clear up as you continue to drive. |
| There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune. | The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available. | No action required. This is normal behavior. Wait until the audio is available. |
| Potential Station Issues | ||
| Issues | Cause | Action |
| Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. | The previously stored multicast preset or direct tune is not available in your current recep- tion area. | No action required. The station is not available in your current location. |
| Text information does not match currently playing audio. | Data service issue by the radio broadcaster. | Fill out the station issue form.1 |
| There is no text information shown for currently selected frequency. | Data service issue by the radio broadcaster. | Fill out the station issue form.
1 |
1 You can find the form here:
| Website |
| http://hdradio.com/stations/feedback |
HD Radio Technology manufactured under license from iBiquity Digital Corporation and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of DTS. The vehicle manufacturer and DTS are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner’s discretion.
The following buttons are also available:
CD (If equipped)
Once you select this option, the system returns you to the main audio screen.
The current audio information appears on the screen.
| Button | Function |
| Browse | You can use the browse button to select a track. |
| Repeat | Select this button and a small number one displays to indicate the track is set to repeat. |
| Button | Function |
| For MP3 CDs, this button allows you to toggle through repeat off, repeat one track (a small number one displays), and repeat current folder (a small folder displays). | |
| Shuffle | Select the shuffle symbol to have the audio on the disk play in random order. |
You can use the forward, reverse, pause or play buttons to control the audio playback.
Bluetooth Stereo or USB
Bluetooth Stereo and USB allow you to access media that you store on your Bluetooth device or USB device such as music, audio books or podcasts.
The following buttons are available for Bluetooth and USB:
| Button | Function |
| Repeat | Pressing the repeat button toggles the repeat setting through three modes: repeat off (button not highlighted), repeat all (button highlighted) and repeat track (button highlighted with a small number one). |
| Shuffle | Play the tracks in random order. |
You can use the forward, reverse, pause or play buttons to control the audio playback.
To get more information about the currently playing track, press the cover art or Info button.
For some devices, SYNC 3 is able to provide 30-second skip buttons when you listen to audio books or podcasts. These buttons allow you to skip forward or backward within a track.
While playing audio from a USB device you can look for certain music by selecting the following:
| Button | Function |
| Browse | If available, displays the list of tracks in the Now Playing playlist. |
| New Search | This option, which is available under browse, allows you to play all tracks or to filter the available media into one of the below categories. |
| Play All |
| Button | Function |
| Playlists | |
| Artist | |
| Albums | |
| Songs | |
| Genres | |
| Podcasts | |
| Audio books | |
| Composers | |
| A-Z Jump | This button allows you to choose a specific letter to view within the category you are browsing. |
| Explore Device | If available, this allows you to browse the folders and files on your USB device. |
USB Ports
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The USB ports are in the center console or behind a small access door in the instrument panel.
This feature allows you to plug in USB media devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature.
Select this option to play audio from your USB device.
Apps
The system supports the use of certain audio apps such as iHeartRadio through a USB or Bluetooth enabled device.
Each app gives you different on-screen options depending on the app’s content. See Apps (page 532).
Supported Media Players, Formats and Metadata Information
The system is capable of hosting nearly any digital media player, including iPod, iPhone, and most USB drives.
Supported audio formats include MP3, WMA, WAV, AAC, and FLAC.
Supported audio file extensions include MP3, WMA, WAV, M4A, M4B, AAC, and FLAC.
Supported USB file systems include: FAT, exFAT, and NTFS.
SYNC 3 is also able to organize the media from your USB device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file.
If your indexed media files contain no information embedded in these metadata tags, SYNC 3 may classify the empty metadata tags as unknown.
SYNC 3 is capable of indexing up to 50,000 songs per USB device, for up to 10 devices.
CLIMATE
Touch the climate button on the touchscreen to access your climate control features.
Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 535).
Accessing the Climate Control Menu
Touch the button to access additional controls for the front climate system.
Directing the Airflow
Touch the button to direct airflow to the windshield air vents and de-mister.
Touch the button to direct airflow to the instrument panel air vents.
Touch the button to direct airflow to the footwell air vents.
You can direct air through any combination of these air vents.
Setting the Blower Motor Speed
Touch up or down to increase or decrease the volume of air that circulates in your vehicle.
Setting the Temperature
Touch up or down on the left-hand temperature control to set the left-hand temperature.
Note: This control also adjusts the right-hand side temperature when you switch off dual zone mode.
Touch up or down on the right-hand temperature control to set the right-hand temperature.
Switching Auto Mode On and Off
Touch the button to switch on automatic operation, then set the temperature.
The system adjusts the blower motor speed, air distribution, air conditioning operation, and outside or recirculated air to reach and maintain the temperature you have set.
Switching the Air Conditioning On and Off
A pop-up appears on the screen to display the air conditioning options.
MAX A/C: Touch the button to activate and maximize cooling. The driver and passenger temperatures are set to LO, recirculated air flows through the instrument panel vents, air conditioning automatically turns on and the fan automatically adjusts to the highest speed.
A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated air to improve cooling performance and efficiency.
Note: In certain conditions, such as maximum defrost, the air conditioning compressor may continue to operate even though you switch off the air conditioning.
Switching the Climate Control On and Off
Touch the button.
Switching the Climate Controlled Seats On and Off
Touch the button to cycle through the various climate controlled seat settings.
Switching Dual Zone Mode On and Off
Touch the button to switch on temperature control for the right-hand side of the vehicle.
Switching the Heated Exterior Mirrors On and Off
Touch the button.
Switching the Heated Windshield On and Off
Touch the button to clear the windshield of thin ice and fog.
The heated windshield turns off after a short period of time.
Switching the Heated Rear Window On and Off
Touch the button to clear the rear window of thin ice and fog.
Switching the Heated Seats On and Off
Touch the button to cycle through the various heat settings.
Switching the Heated Steering Wheel On and Off
Touch the button.
Switching Maximum Air Conditioning On and Off
Touch the button for maximum cooling.
Recirculated air flows through the instrument panel air vents, air conditioning turns on and the blower motor adjusts to the highest speed.
Switching Maximum Defrost On and Off
Touch the button for maximum defrosting.
Air flows through the windshield air vents, and the blower motor adjusts to the highest speed.
You can also use this setting to defog and clear the windshield of a thin covering of ice.
Note: To prevent window fogging, you cannot select recirculated air when maximum defrost is on.
Note: The heated rear window also turns on when you select maximum defrost.
Switching Recirculated Air On and Off
Touch the button to switch between outside air and recirculated air.
The air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior, when used with A/C, and reduce unwanted odors from entering your vehicle.
Note: Recirculated air may turn off, or prevent you from switching on, in all air flow modes except MAX A/C to reduce the risk of fogging. Recirculation may also turn on and off in various air distribution control combinations during hot weather to improve cooling efficiency.
Switching the Ventilated Seats On and Off
Touch the button to cycle through the various ventilated seat settings.
Accessing Rear Climate Controls
Touch the button to access additional controls for the rear climate system.
Rear Climate Control Lock Indicator
Touch the button.
When on, you can only operate the rear passenger settings
through the front controls.
525
Switching Rear Auto Mode On and Off
Touch the button to switch on rear automatic operation, then set the temperature.
Switching the Rear Climate Controlled Seats On and Off
Touch the button to cycle through the various climate controlled seat settings.
Switching the Rear Heated Seats On and Off
Touch the button to cycle through the various heat settings.
Switching the Rear Ventilated Seats On and Off
Touch the button to cycle through the various ventilated seat settings.
PHONE
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Check the compatibility of your device on the regional website.
Pairing Your Cell Phone for the First Time
Go to the settings menu on your cell phone and switch Bluetooth on.
Select the phone option on the feature bar.
- Select Add Phone.
Note: A prompt alerts you to search for your vehicle on your cell phone.
- Select your vehicle on your cell
Note: A number appears on your cell phone and on the touchscreen.
- Confirm that the number on your cell phone matches the number on the
Note: The touchscreen indicates that you have successfully paired your cell phone.
- Download the phonebook from your cell phone when you are
Note: If you pair more than one cell phone, use the phone settings to specify the primary phone. You can change this setting at any time.
Using Your Cell Phone
Recent Call List
Display and select an entry from a list of previous calls.
Contacts
Display a smart search form to look up your contacts. Use the List button to alphabetically sort your contacts.
Change Phone
Display the list of paired or connected devices that you can select.
Phone Settings
Change ring tones, alerts or pair another phone.
Do Not Disturb
Reject incoming calls and switch ring tones and alerts off.
Phone Keypad Directly dial a number. Mute
Mute the microphone when in a call or voice recognition session.
Text Messaging
Setting Text Message Notification
iOS
- Go to the settings menu on your cell
- Select
- Select the information icon to the right of your
- Switch text message notification
Android
- Go to the settings menu on your cell
- Select
- Select the profiles
- Select the phone
- Switch text message notification
Using Text Messaging
| Menu Item | Description |
| Hear It | Hear the text message. |
| View | View the text message. |
| Call | Call the sender. |
| Reply | Reply to the text message with a standard text message. |
Apple CarPlay (If Equipped)
- Connect your device to a USB
- Follow the instructions on the
Note: Certain features of the system are not available when you are using Apple CarPlay.
Switching Apple CarPlay Off
Select the settings option on the feature bar.
- Select Apple CarPlay Preferences.
- Switch Apple CarPlay
Android Auto (If Equipped)
- Connect your device to a USB
- Follow the instructions on the
Note: You might need to enable Android Auto from the settings menu.
Note: Certain features of the system are not available when you are using Android Auto.
Switching Android Auto Off
Select the settings option on the feature bar.
- Select Android Auto.
- Switch Android Auto
NAVIGATION
Note: For more information, refer to our website.
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A Map view menu. B Zoom out.
- Zoom
- Route guidance E Destination entry menu.
Setting a Destination
Destination Entry Menu
| Item | Description |
| Search | Enter a destination address. |
| Previous Destinations | Display and select from a list of previous destinations. |
| Home | Set your saved home address as your destination |
| Work | Set your saved place of work as your destination. |
| Favorites | Display and select from a list of favorite destinations. |
Setting a Destination Using the Text Entry Screen
- Text entry
- Automatic suggestions based on the text you
- Information D Search.
E Keyboard settings.
Note: Select one of the suggestions to copy the detail to the text entry field.
You can search by entering all or part of the destination, such as the Address, POI Category or Name, Intersection, City, Latitude/Longitude, etc. Tips: If you do not specify a location, the system will use the current vehicle location. You can specify a location by address, city, state or zip code. For additional search support, please visit: support.ford.com.
Note: Press the button in the top right-hand corner of the main map to display estimated time of arrival, remaining travel time or distance to destination.
Setting a Destination Using the Map Screen
A Re-center the map. B Selected location.
- 3D map rotation. Swipe left or
- Start route guidance. E Destination
Select the location on the map. Select Start to begin route guidance.
Changing the Format of the Map
Display the map in one of the following formats:
- A two-dimensional map with the direction you are traveling toward the top of the
- A two-dimensional map with north toward the top of the
- A three-dimensional map with the direction you are traveling toward the
Zoom
Display more or less detail on the map.
Note: You can use pinch gestures to zoom in and out. Place two fingers on the screen and move them apart to zoom in. Place two fingers on the screen and bring them together to zoom out.
Route Guidance
- Turn Select to hear the last voice prompt.
- Point of
- Estimated time of arrival, distance to destination or time to
- Current
- Mute guidance F Cancel route guidance.
Note: To change guidance prompt volume, turn the volume control when a guidance prompt plays.
Route Guidance Menu
| Menu Item | Description |
| Screen View | Adjust your map preferences for when route guidance is active. |
| Full Map | View a full screen map when route guidance is active. |
| Highway Exit Info | View highway exit information for your current route. |
| Turn List | View the turn list for your current route. Select a road to avoid it. |
| Traffic List | You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information requires an active subscription to SiriusXM Traffic and Travel Link. When a route is not active, a list of nearby traffic incidents displays. When a route is active, you can choose to display a list of traffic nearby or on the route. |
| Navigation Settings | Adjust navigation settings. See Settings (page 535). |
| Where Am I? | View information about your current location. |
| Cancel Route | Cancel route guidance. |
| View Route | View the entire current route on the map. |
| Detour | View an alternative route compared to your current one. |
| Edit Waypoints | Change the order or remove waypoints. |
| Optimize Order | The system determines the order of waypoints for you. |
| Go | Go to the next screen and start the new route. |
Adjusting the Guidance Prompt Volume
Turn the volume control when a guidance prompt plays to adjust the volume.
Note: If you have inadvertently adjusted the volume to zero, press the turn indicator button to play the last voice prompt and then adjust the volume to the desired level.
Muting Guidance Prompts
Select the mute option on the screen to mute guidance prompts.
Note: The system mutes the next and all future guidance prompts.
Adding Waypoints
You can add a waypoint to a navigation route as a destination along your route. You can add up to five waypoints.
- Select the search option on the
- Set a
- Select Add Waypoint.
- Select Go.
Canceling Route Guidance
Select the route guidance menu option on the active guidance screen.
Select Cancel Route.
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Note: The route guidance menu option is always in the bottom right-hand corner of the main map.
cityseeker (If Equipped)
Note: cityseeker point of interest (POI) information is limited to approximately 1,110 cities (1,049 in the United States, 36 in Canada and 15 in Mexico).
cityseeker, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions.
When you have selected a point of interest, the location and information appear, such as address, phone number and a star rating.
Press More Information to see a photo, a review, a list of services and facilities, the average room or meal price and the web address. This screen displays the point of interest icons.
For restaurants, cityseeker can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address.
For hotels, cityseeker can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Hotel service icons include:
- Restaurant
- Business center
- Handicap facilities
- Laundry
- Refrigerator
- 24 hour room service
- Fitness center
- Internet access
- Pool
- Wi-Fi
Attractions include nearby landmarks, amusement parks, historic buildings and more. cityseeker can provide information such as star rating, reviews, hour of operation and admission price.
SiriusXM Traffic and Travel Link (If Equipped)
SiriusXM Traffic and Travel Link is available on vehicles equipped with navigation and only in select markets. You must activate and subscribe to receive SiriusXM Traffic and Travel Link information. It helps you locate the best gas prices, find movie listings, get current traffic alerts, view the weather map, get accurate ski conditions and see current sports scores.
The system calculates a reasonable efficient route based on available speed limits, traffic, and road conditions. You may know a local short cut that is more efficient at a given time than the route provided by SYNC 3, but you should expect a slight difference in minutes or miles with the SYNC 3 route.
Michelin Travel Guide (If Equipped)
The Michelin travel guide is a service which provides additional information about certain places of interest, for example restaurants, hotels and tourist sites. Points of interest that have Michelin travel guide information display a button to show you more information. Push the button to see the additional information. If you have paired your phone with the system, you can press the phone button to directly establish a call with the selected point of interest.
Navigation Map Accuracy and Updates
HERE is the digital map provider for the navigation application. If you find map data errors, you may report them directly to HERE by going to www.here.com. HERE evaluates all reported map errors and responds with the result of their investigation by e-mail.
The navigation system map data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. Inaccurate speed limit information, turn restrictions and other road attributes may affect the determined route and associated guidance
Annual navigation map updates are available for purchase through your dealership. Depending on your purchase agreement, you might be eligible for free Map update. You can choose to download the Map data update onto a USB, order a USB, or use Wi-Fi to deliver automatic updates. To update your Map data over Wi-Fi, your vehicle must be connected to a Wi-Fi access point. Map Data files are large, so it is highly recommended to perform the update when free Wi-Fi is available otherwise high data rates may apply. For USB updates, free map update eligibility, and other details, contact dealers at 1-866-462-8837 in the United States and Canada or 01-800-557-5539 in Mexico or visit our local website for more information.
APPS
The system allows you interact with select mobile apps while keeping your eyes on the road. Voice commands, your steering wheel buttons, or a quick tap on your touchscreen give you advanced control of compatible mobile apps. You can also stream your favorite music or podcasts, share your time of arrival with friends, and keep connected safely.
When you start an app through the system for the first time, you could be asked to grant certain permissions. You can review and change the permissions that you have granted at any time when your vehicle is not moving. We recommend that you check your data plan before using your apps through the system. Using them could result in additional charges. We also recommend that you check the app provider’s terms and conditions and privacy policy before using their app. Make sure that you have an active account for apps that you want to use through the system. Some apps will work with no setup. Others require you to configure some personal settings before you can use them.
Note: For more information about available apps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on the feature bar.
- If your device is connected via USB, switch Apple CarPlay See Phone (page 525).
- Connect your device to a USB port or pair and connect using
- If prompted to enable CarPlay, select
Disable.
- Start the apps on your device that you want to use through
Note: If you close the apps on your device, you will not be able to use them through the system.
- Select the app that you want to use on the
Note: Connect your device to a USB port if you want to use a navigation app. When using a navigation app, keep your device unlocked and the app open.
Using Apps on an Android Device
Select the apps option on the feature bar.
- If your device is connected via USB, switch Android Auto See Phone (page 525).
- Pair your See Phone (page 525).
- Start the apps on your device that you want to use through
Note: If you close the apps on your device, you will not be able to use them through the system.
- Select Find Mobile Apps.
Note: The system searches and connects to compatible apps that are running on your device.
- Select the app that you want to use on the
Note: Mobile Apps on your device use the USB port to establish a connection with SYNC. Some devices may lose the ability to play music over USB when Mobile Apps are enabled.
Using Mobile Navigation on an Android Device
- Connect your device to a USB
- Switch Android Auto See Phone
- Switch on Enable Mobile Apps via USB in the Mobile Apps Settings
- Select the apps option on the feature
- Select the navigation app that you want to use on the
Note: When using a navigation app, keep your device unlocked and the app open.
SiriusXM Traffic and Travel Link (If Equipped)
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Note: SiriusXM Traffic and Travel Link may not be available in all markets.
Note: In order to use SiriusXM Traffic and Travel Link, your vehicle must have navigation.
Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information.
Note: Visit www.siriusxm.com/traffic and click on Coverage map and details for a complete listing of all traffic areas covered by SiriusXM Traffic and Travel Link.
Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the SiriusXM Traffic and Travel Link services or its use in vehicles.
When you subscribe to SiriusXM Traffic and Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games.
| Menu Item | Action and Description | |
| Traffic on Route | Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location or near any of your favorite places, if programmed. | |
| Traffic Nearby | ||
| Fuel Prices | Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. | |
| Movie Listings | Touch this button to view nearby movie theaters and their show times, if available. | |
| Weather | Touch this button to view the nearby weather, current weather, or the five-day forecast for the chosen area. | |
| Map | Select to see the weather map, which can show storms, radar information, charts and winds. | |
| Menu Item | Action and Description | |
| Area | Select to choose from a listing of weather locations. | |
| Sports Info | Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. | |
| Ski Conditions | Touch this button to view ski conditions for a specific area. | |
SETTINGS
Press the button to enter the settings menu.
Once you select a tile, press the button next to a menu item to view an explanation of the
feature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off and adjust the settings.
Phone
Select this tile to connect, disconnect, and manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features like Parking Aids, Lane Keeping System, Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like windows, alarm, lighting, and MyKey settings.
FordPass
Select this tile to adjust the FordPass settings
General
Select this tile to adjust settings like language, measurement units, or to reset the system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on and off.
Automatic Updates
Select this tile to adjust the automatic update settings.
Mobile Apps
Select this tile to adjust permissions, enable, disable, and update mobile apps.
Display
Select this tile to adjust display settings like brightness and auto dim.
Charge Settings (If Equipped)
Select this tile to adjust the electric vehicle charge settings.
Voice Control
Select this tile to adjust voice control settings like command confirmations and displayed lists.
Navigation (If Equipped)
Select this tile to adjust navigation settings like map preferences and route guidance.
Multi Contour Seats (If Equipped)
Select this tile to adjust the position and massage function of your multi contour seats.
Seats (If Equipped)
Select this tile to adjust the lumbar function of your seats.
Message Center (If Equipped)
Select this tile to view vehicle messages.
Personal Profiles (If Equipped)
Select this tile to adjust recalled memory features when using personal profiles.
Valet Mode (If Equipped)
Select this tile to enable and disable valet mode.
Ambient Lighting (If Equipped)
Select this tile to change the color or intensity of the interior lighting.
SYNC™ 3 TROUBLESHOOTING
Voice Recognition
| Symptom | Possible Cause and Resolution |
| The system does not under- stand what I am saying. | – You are using the wrong voice commands.
• See Using Voice Recognition (page 507). • For a complete list of voice commands, refer to our website. – You are speaking too soon. • Wait for the voice prompt before you speak. |
| The system does not under- stand the name of a track or artist. | – Device limitation. Bluetooth does not support voice commands.
• Connect your device to a USB port. • If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to play specific tracks. – You are using the wrong voice commands. • See Using Voice Recognition (page 507). • For a complete list of voice commands, refer to our website. – You are not saying the name exactly as it appears on your device. • Say the name of the track or artist exactly as it appears on your device. Spell out any abbreviations in the name. The song or artist name may have some special char- acters that are not being recognized by the system. – The name contains special characters, for example *, — or +. • Rename the files on your device or use the touch- screen to select and play the track. |
| Symptom | Possible Cause and Resolution |
| The system does not under- stand the name of a contact in the phonebook on my device and calls the wrong contact. | – You are not saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. Spell out any abbrevi- ations in the name. – The name contains special characters, for example *, — or +. • Rename the contact on your device or use the touchscreen to select and call the contact. |
| The system does not under- stand foreign names of contacts in the phonebook on my device. | – You are not saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. The system applies phonetic pronunciation rules of the selected language to the names of contacts in the phone- book on your device. Select the name of the contact on the touchscreen and use the Hear it option to get an idea of how the system expects you to pronounce it. |
| The system voice prompts and the pronunciation of some words does not seem to be very accurate. | – Device limitation.
• The system uses text-to-speech technology and uses a synthetically generated voice rather than pre-recorded human voice. |
USB and Bluetooth Audio
| Symptom | Possible Cause and Resolution |
| I cannot connect my device. | – Device malfunction.
• Disconnect your device. Switch your device off, reset it and try again. – Cable connection issue. • Correctly connect the cable to your device and the vehicle USB port. – Incompatible cable. • Use the cable recommended by the manufacturer of your device. |
| Symptom | Possible Cause and Resolution |
| – Incorrect device settings.
• Make sure that your device does not have an auto- install program or active security settings. • Check that your device is not set only to charge. – Device lock screen enabled. • Unlock your device before connecting it. |
|
| The system does not recog- nize my device. | – Device limitation.
• Do not leave your device in your vehicle during very hot or very cold weather conditions. – Cable connection issue. • Correctly connect the cable to your device and the vehicle USB port. – Incompatible cable. • Use the cable recommended by the manufacturer of your device. |
| The system does not under- stand the name of a track or artist. | – Device limitation. Bluetooth does not support voice commands.
• Connect your device to a USB port. • If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to play specific tracks. |
| I cannot stream audio from my Bluetooth device. | – Incompatible device.
• Check the compatibility of your device on our website. – Device not connected. • Pair your device. See Phone (page 525). – Media player not running. • Start the media player on your device. |
| The system does not recog- nize the music on my device. | – Missing or incorrect audio file metadata, for example artist, song title, album or genre.
• Repair the files on your device. – Corrupt files. • Repair the files on your device. |
| Symptom | Possible Cause and Resolution |
| – Copyright protected files.
• Use a device that contains files that are not copy- right protected. – Unsupported file format. • Repair or convert the files to a supported format. See Entertainment (page 513). – Device indexing required. • Re-index your device. See Settings (page 535). – Device lock screen enabled. • Unlock your device before connecting it. |
|
| Sometimes I cannot hear a track playing on my device. | – Device malfunction.
• Disconnect your device. Switch your device off, reset it and try again. |
| When I disconnect my iOS device the audio volume is set to maximum. | – Device limitation.
• Turn the volume down on your device |
| The system does not play the tracks on my USB drive in the correct order. | If the system does not play the tracks on your USB device in the correct order, the following information could help:
– If you are selecting USB as the audio source when the system is still indexing, SYNC plays tracks sorted alphabetically by file name in the root directory. – If you are selecting USB as the audio source after the system has finished indexing, SYNC plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located. SYNC uses the file name if the title in the ID3 Tag does not exist. – If you are selecting the option to play all tracks from the browsing menu, SYNC plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located. SYNC uses the file name if the title in the ID3 Tag does not exist. – If you are selecting a track when using the explore device option, SYNC plays tracks sorted alphabetically by file name in the folder you have selected. SYNC then plays all tracks in any subfolders in the folder you have selected. |
Phone
| Symptom | Possible Cause and Resolution |
| During a call, I can hear excessive background noise. | – Incorrect cell phone settings.
• Check and adjust the audio settings on your cell phone. Refer to your cell phone’s user manual. |
| During a call, I can hear the other person but they cannot hear me. | – Cell phone malfunction.
• Switch your cell phone off, reset it and try again. – Cell phone microphone muted. • Unmute your cell phone microphone. |
| During a call, I cannot hear the other person and they cannot hear me. | – System restart required.
• Restart the system. Switch the ignition off and open the door. Close the door and lock the vehicle. Wait until the touchscreen is off and any illumin- ated USB ports are not illuminated. Unlock the vehicle, switch the ignition on and try again. |
| I cannot download phone- book. | – Incompatible cell phone.
• Check the compatibility of your cell phone on our website. – Incorrect cell phone settings. • Allow the system to retrieve contacts from your cell phone. Refer to your cell phone’s user manual. – Incorrect system settings. • Switch automatic phonebook download on. See – Cell phone malfunction. • Switch your cell phone off, reset it and try again. |
| A message displays suggesting that my phone- book has downloaded but it is empty or it has missing contacts. | – Incorrect cell phone settings.
• Allow the system to retrieve contacts from your cell phone. Refer to your cell phone’s user manual. • Check the location of the missing contacts on your cell phone. If they are stored on the SIM card, move them to the cell phone memory. – Incorrect system settings. • Switch automatic phonebook download on. See |
| Symptom | Possible Cause and Resolution |
| I cannot connect my cell phone. | – Incompatible cell phone.
• Check the compatibility of your cell phone on our website. – Cell phone malfunction. • Switch your cell phone off, reset it and try again. • Install the latest cell phone firmware. • Delete your device from system and delete SYNC from your device and try again. • Switch automatic phonebook download off. See |
| Text messaging does not work. | – You did not switch on text message notifications.
• Switch text message notifications on. See Phone – Incompatible cell phone. • Check the compatibility of your cell phone on our website. – Cell phone malfunction. • Switch your cell phone off, reset it and try again. |
| I cannot hear text messages. | – Device message sharing is not enabled.
• Check the permissions on your device to ensure text message sharing is enabled. – Incompatible cell phone. • Check the compatibility of your cell phone on our website. |
Navigation (If Equipped)
| Symptom | Possible Cause and Resolution |
| I cannot enter a street name when I am abroad. | – Incorrect entry method.
• Enter the street name with the country. |
| The system does not recog- nize coordinates. | – You are using the wrong coordinates format.
• Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates if the direction is West and keep a positive value if the direction is East, for example 12.5412 means East and -12.5412 means West. |
Apps
| Symptom | Possible Cause and Resolution |
| The system cannot find any apps. | – Incompatible device.
• You will need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0 or higher. Pair and connect your Android device to find AppLink compatible apps. Connect your iOS device to a USB port or pair and connect using Bluetooth. |
| I have a compatible device and it is correctly connected but the system still cannot find any apps. | – AppLink compatible apps not installed on your device.
• Download and install the latest version of the app. – AppLink compatible apps not running on your device. • Start the apps to allow the system to find them and make sure you sign in to any apps if required. – Incorrect app settings. • Check and adjust the app settings on your device and allow SYNC to access the app if required. |
| I have a compatible device, it is correctly connected and my apps are running but the system still cannot find any apps. | – Apps failed to fully close.
• Restart the apps and try again. • If you have an Android device with apps that have an exit or quit option, use this and then restart the apps. Alternatively, use the force stop option in the settings menu on your device. • If you have an iOS device with iOS 7.0 or higher, tap the home button on your device twice and then swipe the app upward to close it. |
| I have an Android device that is correctly connected, I have restarted my apps and they are running but the system still cannot find them. | – An issue on some older versions of the Android oper- ating system could result in apps not being found.
• Switch Bluetooth off and on again to force the system to reconnect to your device. |
| Symptom | Possible Cause and Resolution |
| I have an iOS device that is correctly connected, I have restarted my apps and they are running but the system still cannot find them. | – Cable connection issue.
• Disconnect the cable from your device, wait for a moment and then connect it again to force the system to reconnect to your device. |
| I have an Android device running a media app which the system has found but I cannot hear the sound or the sound is very quiet. | – Device volume is low.
• Turn the volume up on your device. |
| I have an Android device running a number of compatible apps but the system cannot find all of them. | – Device limitation. Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more apps running on your device than the number of available Bluetooth ports, the system cannot find all of them.
• Close some of the apps to allow the system to find those that you want to use. |
Wi-Fi Connectivity
| Symptom | Possible Cause and Resolution |
| I cannot connect to a Wi-Fi network. | – Password error.
• Enter the correct network password. – Weak network signal. • Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. – Multiple access points in range with the same SSID. • Use a unique name for your SSID,. Do not use the default name unless it contains a unique identifier, for example as part of the MAC address. |
| The Wi-Fi connection disconnects after successful connection. | – Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. |
| I am close to a Wi-Fi hotspot but the network signal strength is weak. | – Obstructed network signal.
• If your vehicle has a heated windshield, position your vehicle so that the windshield is not facing the Wi-Fi hotspot. • If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows that are facing the hotspot. • If your vehicle has metallic tinting on the windows and the windshield, open the windows that are facing the hotspot. • If your vehicle is in a garage and you have the garage door closed, open the garage door. |
| I cannot see a network in the list of available networks that I expect to see. | – Hidden network.
• Make the network visible and try again. |
| Symptom | Possible Cause and Resolution |
| I cannot see SYNC when I search for Wi-Fi networks on my cell phone or other device. | – System limitation.
• SYNC does not provide a Wi-Fi hotspot at this time. |
| Software downloads take too long. | – Weak network signal
• Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal is not obstructed. – Wi-Fi hotspot in high demand or has a slow Internet connection. • Use a more reliable Wi-Fi hotspot. |
| The system seems to connect to a Wi-Fi network and the signal strength is excellent but the software does not update. | – No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditions. • Test the connection using another device. If the network requires a subscription or acceptance of terms and conditions, contact the network service provider. |
Personal Profiles (If Equipped)
| Symptom | Possible Cause and Solution |
|
I cannot create a profile. |
You have not set up Personal Profiles. |
| You entered an invalid profile. | |
| You did not select a memory button when prompted. | |
| You did not have the ignition on or in park (P), or you shifted out park (P) when creating a profile. | |
| Personal Profiles has been switched off. | |
|
I cannot link a remote control. |
You did not select the lock button on the remote control. |
| The remote control selected was already associated with another profile and the system declined to overwrite. | |
| The system performed a profile recall when linking a remote control. | |
| You did not have the ignition on or in park (P), or you shifted out park (P) when creating a profile. |
| Symptom | Possible Cause and Solution |
| You are using the old linking method. | |
|
My personalized settings do not save. |
Personal Profiles does not support your unsaved settings. |
| A different personal profile is active. | |
| Another user changed the settings for the wrong personal profile. | |
|
My profile will not recall. |
You did not create a personal profile. |
| Personal Profiles is turned off. | |
| The profile you requested is already active. | |
| You did not link the memory button you are using to a profile. | |
| You did not link the remote control you are using to a profile. | |
| You are using the wrong remote control. | |
| You are pressing a button other than the unlock or remote start on a linked remote control. | |
| You deleted the personal profile. | |
| My preset positions recall, but my profile does not. | You switched the personal profiles off. |
| My profile recalls but my preset positions do not. | The vehicle is in motion. |
| The preset positions are the same as the guest or previ- ously active profile. | |
| I lost a remote control. | Unlink and relink your remote control in the Personal Profiles menu. You may need to see your authorized dealer. |
|
I lost all profiles. |
You erased and reprogrammed the remote controls. This could happen if you let a dealership add a new remote control to replace a lost one. |
| Someone performed a master reset without your know- ledge. |
Resetting the System
- Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes
- Wait three minutes to allow the system to complete the
- Press the audio unit power button to switch the system
Note: You can reset the system to restore functionality that has stopped working. The system reset is designed to restore functionality and not delete any data that you have stored.
Additional Information and Assistance
For additional information and assistance, we recommend that you contact an authorized dealer or refer to our website.